Frequently Asked Questions
How To Order
How do you place an order on our website?
To place an order on our website, simply follow these steps:
- Browse our products and select the item(s) you wish to purchase.
- Add the selected item(s) to your shopping cart by clicking the "Add to Cart" button.
- Once you have added all desired items to your cart, proceed to checkout by clicking on the shopping cart icon.
- Follow the prompts to enter your shipping address, select your preferred delivery method, and provide payment information.
- Review your order summary to ensure everything is correct, then click "Place Order" to complete your purchase.
For a more detailed step by step on placing orders visit our page on How To Order.
Do I need to create an account to place an order?
While creating an account is not mandatory, we highly recommend it for a smoother checkout process. With an account, you can track your orders, save your delivery addresses, and manage your preferences.
Can I place an order over the phone?
At the moment, we only accept orders placed through our website. This ensures accuracy and security for all transactions.
Is there a minimum order requirement?
No, there is no minimum order requirement. You can purchase as little or as much as you'd like.
Do you offer discounts or promo codes?
Yes, we occasionally offer discounts and promo codes to our customers. Be sure to follow us on social media to stay updated on any ongoing promotions or offers.
What if I encounter technical issues while placing an order?
If you experience any technical difficulties while placing an order, please contact our customer support team for assistance. We'll do our best to help you complete your purchase smoothly.
If you have any other questions or concerns about ordering from our online store, please don't hesitate to reach out to us. We're here to help!
Delivery
What are the delivery options available?
We offer standard delivery, expedited delivery and same day delivery options. Standard delivery usually takes up to 5 business days, while expedited delivery takes up to 2 business days. Same day deliveries can be facilitated if order is placed before midday, conditions apply. More details can be found on our Deliveries Page.
Can I modify or cancel my order after it's been placed?
Once an order is placed, it enters processing immediately to ensure quick delivery. Therefore, modifications or cancellations may not always be possible. Please contact us as soon as possible if you need to make changes to your order.
Can I change the delivery address after placing my order?
If your order has not yet been processed, we may be able to update the delivery address for you, this can attract a fee depending on the changes in location. Please contact us as soon as possible to request a change.
How much does delivery cost?
Delivery costs vary depending on the method selected, the destination, and the weight/size of the package. You can view the delivery costs for your order during the checkout process. More details can be found on our Deliveries Page.
Can I schedule a delivery for a specific date and time?
Unfortunately, we are unable to accommodate specific delivery date and time requests at this time. However, you can track your order using the provided tracking number to have an estimate of when it will arrive.
Do you offer free delivery?
We may offer free delivery promotions from time to time. Please check our website or subscribe to our newsletter to stay updated on any ongoing promotions or offers.
If you have any other questions or concerns about delivery, please don't hesitate to contact us. We're here to help!
Returns & Refunds
What is your return policy?
We have a hassle-free return policy. If you're not satisfied with your purchase, you can return it within 7 days for or an exchange. Please refer to our Returns & Refunds page for more details.
Are there any items that are not eligible for return or exchange?
Certain items, such as personalized or customized products, are not eligible for return or exchange unless they arrive damaged or defective. Additionally, final sale items cannot be returned or exchanged.
What if my item arrives damaged or defective?
If your item arrives damaged or defective, please contact our customer support team immediately. We will work with you to arrange for a replacement or refund, depending on your preference.
How do I initiate a return or exchange?
To initiate a return or exchange, please contact our customer support team with your order number and details about the item(s) you wish to return or exchange. We will provide you with instructions on how to proceed with the return or exchange process.
Who is responsible for return shipping costs?
If you are returning an item due to a change of mind or for reasons other than damage or defect, you will be responsible for all applicable return costs that may arise, including but not limited to a restocking fee of 15%. However, if the return is due to an error on our part or if the item is damaged or defective, we will cover the return shipping costs.
How long does it take to process an exchange?
Once we receive your returned item(s), we will inspect them to ensure they meet our return policy criteria. Exchanges will be processed and dispatched as soon as possible, depending on product availability.
If you have any additional questions or concerns about refunds, returns, or exchanges, please don't hesitate to contact us. We're here to help and ensure your shopping experience with us is a positive one!
Payments
What payment methods do we accept?
We accept various payment methods to accommodate our customers' preferences. Currently, we accept major credit/debit cards (Visa, Mastercard, American Express), Bank Transfers, and other secure online payment gateways.
Is it safe to enter my credit card information on your website?
Yes, absolutely! We take the security of your personal information very seriously. Our website is equipped with SSL encryption to ensure that all transactions are secure. Additionally, we comply with industry standards for data security to protect your payment information.
Do you store my credit card information?
For your security, we do not store your credit card information on our servers. All credit card transactions are processed securely through our payment gateway providers.
Can I use multiple payment methods for a single order?
Unfortunately, our system currently does not support split payments or the use of multiple payment methods for a single order. Please choose one payment method during checkout.
When will I be charged for my order?
You will be charged for your order at the time of purchase.
Do you charge sales tax?
Sales tax is calculated based on your shipping address and applicable tax laws. The sales tax amount will be displayed during checkout before you complete your purchase.
What should I do if I encounter payment processing issues?
If you encounter any issues during the payment process, such as declined transactions or payment errors, please contact us for assistance. We'll do our best to help you resolve the issue promptly.
If you have any other questions or concerns about payments, please don't hesitate to contact us. We're here to assist you every step of the way!