All sales are final. We do NOT offer refunds only exchanges for products purchased from us or through our website. Please ensure that you carefully review your order before completing your purchase.

Return & Refund Policy

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your product, you may return it in accordance with the terms outlined below.

 

Eligibility for Returns

To be eligible for a return, your item must be:

• Unused and in the same condition that you received it.
• In the original packaging.
• Returned within [7] days of receipt.

 

Non-Returnable Items

Certain items are not eligible for return, including:

• Personalized or custom-made items.
• Digital products (e-giftcards).
• Items on sale or clearance.

 

Return Shipping

By initiating a return, you agree to accept full responsibility for all associated costs, including but not limited to return shipping, a restocking fee of 15%, and any applicable handling charges. These costs will be deducted from the refund amount or billed separately as required. Returns must comply with our return conditions to be eligible for a refund.

 

Exceptions

We will only offer an exchange in the following circumstances:

• If the product you received is significantly different from the description on our website.
• If the product is damaged or defective upon arrival.

 

Return Process for Exceptions

1. Contact Customer Support: Email us at sansaccessoriesja@gmail.com or call us at +1 658-205-1289 to report the issue.
2. Provide Documentation: Submit any required proof, such as photos of the damaged or incorrect item.
3. Receive Instructions: Our team will provide you with further instructions, which may include returning the item.